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Customer Service and Satisfaction



Taiflex offers real-time Customer Service for clients who have established production bases in west China



Our Customer Service has expanded overseas to reach South East and North East Asia

Quality Product Services

Responsible and enthusiastic. Taiflex works hard to ensure our clients’ happiness by offering innovative products and services. Our Product Service staff support the Quality Assurance Department to help our clients if they are not totally satisfied with the exterior appearance or function of our products. In the hope of offering more flexible and timely services to our downstream clients, we globalized Taiflex’s production bases, Production Service staff is not only available in Taiwan but also in different cities in China such as Kunshan, Shenzhen, Zhuhai, and Xiamen.



Taiflex offers real-time Customer Service for clients who have established production bases in west China



Our Customer Service has expanded overseas to reach South East and North East Asia

Post Sales Service

A cross-sectorial team is set up to handle major complaints or concerns raised by our clients. Staff from Production, Technology, R & D, Quality Assurance, among other departments, take immediate actions to help clients according to their functions and delegated power. This in turn minimizes the possible waste of manpower, material, machinery and equipment, improves the quality of our products and services, maintains our good reputation, and ensures client satisfaction and trust.

Customer Satisfaction Management

To fully understand our clients’ needs, Taiflex conducts a customer satisfaction survey every year. The survey covers the quality of products, business operation, customer services, product delivery, and hazardous substance management. If the results show that clients are unhappy about certain categories, they will be discussed in our management review meetings, during which representatives from relevant units work together to make cross-sectorial improvement proposals and suggestions. To endeavors are part of our commitment to become trustworthy, long-term partners of our clients.